Frequently Asked Questions

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How far in advanced do i need to book?

Generally 4 Weeks ahead. We would like for you to book your cake in as far in advanced of your occasion as you can, however we do understand that there are some occasions where this is not possible. There are some instances where bookings may not be available as some days and times of the year are busier then others.

Do you require deposits to book our cake?

Yes. All cakes / sweet orders require deposit to lock in your order, unless previously organised. This can be discussed at the time of booking.

What are you booking conditions?

Once you have decided that One Cake Down is the cake for you… One Cake Down require a 50% deposit to lock your booking in, unless previously organised differently. Orders are not booked in until the deposit has been paid.

What are your payment options?

direct transfer (for deposits only)
cash in store
credit card over the phone
EFTPOS in store.

NOTE: direct transfer are only for deposits or for final payments in the case of delivery. In each of these 2 options, payment must be received 3 days prior to cake delivery.
A direct bank transfer on the day of pick up or delivery will not be accepted, and cakes will not be released until full payment has been received by One Cake Down.

I would like to come and discuss my order, can I come and see you?

You sure can! Friday and Saturdays are the busiest time of the week so bookings are hard for those days, however if this is the only day available to you, time can be made.
As your occasion cakes are so special, its best to make an appointment so that you have our full attention. You can make these appointments by contacting Kylie via FB, Email, Instagram or on 0407 953 167
Although appointments aren't always necessary, you can just pop in.

Are you a home baker?

No, One Cake Down is a bakery running from Council Approved premises - so you can rest assured that your cakes are baked and decorated in the best environment. Kylie at One Cake Down is a qualified chef and has her Food Safety Certificate through the NSW Food Authority, as well as many other qualifications.

Where are you located?

One Cake Down is located in Koonawarra
Shop 9, 1 Koonawarra Place, Koonawarra NSW 2530
One Cake Down is not part of the bread bakery out the front, we are located around the side of the bakery, there is parking right at the front.

What are your store hours?

Go to our contact page for up to date Open Hours

Are your cakes Nut Free?

No. Although currently One Cake Down does not use nut in any ingredient, some items “may contain traces of nuts”. So nut free cakes can not be guaranteed.

How do you price out your cakes?

Our cakes are priced based on the size of the cake, time and the artwork. Its never “just a cake”.

Does my cake need to be refrigerated?

No. There are times that cakes would need to be refrigerated, but this is very rare as most cakes by One Cake Down are shelf safe.

My party is on Sunday, but I am picking my cake up on Saturday. Will my cake still be fresh?


Do you use frozen cakes?

No. All cakes are made fresh on premises in accordance with the date your are is required. No cake is frozen at any stage.

Can you match colours for my cake?

If you provide a swatch or swatches, we will do our best to match to the colour(s) as close as possible, but please keep in mind that due to food colouring limitations, we may not be able to match all colours and we cannot guarantee an exact.

Can I provide a picture for you to use to decorate my cake?

Yes, of course! Please do keep in mind that all of our cakes are created freehand and, therefore, will not be an exact replica.

Can you put a photograph or picture directly onto a cake?

Yes, If you email your picture to us, we can print it on an edible ‘paper”, creating an edible image. This edible image can go directly onto your cake.

What size cake do I need?

Depending on the number of guests you’ll be having and how your cake is being served will determine the final size of your cake.
There are 2 serving sizes used to work out the best sizing for your cake.

Tea and Coffee (Wedding Size) - these servings are 1” x 1” serves. If your cake is a dessert, this size is not recommended.
Dessert (Party Serves) - these servings are 1” x 2”

Do you deliver?

One Cake Down, does offer delivery, however a fee will be charged in addition to your cake.

Can I have multiple flavours within my cake?

Yes, this is popular option and a great way to offer delicious choices to your guests.

Does One Cake Down provide fresh flowers for my cake?

One Cake Down is happy to have flowers organised for your cake through preferred florist - All Occasions Flowers, cost of flowers will be in addition to your cake order, this will be noted on your quote/ invoice. Should you choose to provide flowers for your cake, flowers would need to be at One Cake Down 24 hours prior to your cake completion / delivery and a taping and waiting fee may be added.

What if i have damaged the cake during transportation?

One you have picked up your cake, we will give you very specific instruction on how to transport your cake. Should your cake be damaged in the transportation of your cake, please contact One Cake Down on 0407 953 167 immediately. One Cake Down will assess the damage, and advise the best option. In the case of damage due to incorrect transportation, an hourly fee will be charged to fix the damage once the cake has returned to the store. It is highly recommended that if your cake is a semi-naked style or buttercream tiered cake, to have your cake delivered, as these cakes require much more care then fondant cakes.

What if i am running late to pick up my cake?

Don’t stress, as we will always try hard to work within your schedule within normal business hours. However, please be mindful to be on time as late (outside of business hours) pickups will incur a late pick up fee. (See Terms & Conditions)

Will I get written confirmation and are there terms and conditions with my order?

Yes, Once you are happy with your quote, an order form will be sent to you with all the payment details etc, and Ts and Cs will be attached.

Can you offer payment plans?

Yes. One Cake Down understands that sometimes you want the best cake for your occasion and sometimes this can be expensive. Payment plans can be arranged to pay off your cake at your leisure and before the sure date.
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