Generally 4 Weeks ahead. We would like for you to book your cake in as far in advanced of your occasion as you can, however we do understand that there are some occasions where this is not possible. There are some instances where bookings may not be available as some days and times of the year are busier then others.

Yes. All cakes / sweet orders require deposit to lock in your order, unless previously organised. This can be discussed at the time of booking.

Once you have decided that One Cake Down is the cake for you… One Cake Down require a 50% deposit to lock your booking in, unless previously organised differently. Orders are not booked in until the deposit has been paid.

- direct transfer (for deposits only)
- cash in store
- credit/debit card over the phone
- EFTPOS in store.

NOTE: direct transfer are only for deposits or for final payments in the case of delivery. In each of these 2 options, payment must be received 3 days prior to cake delivery.
A direct bank transfer on the day of pick up or delivery will not be accepted, and cakes will not be released until full payment has been received by One Cake Down.

You sure can! Friday and Saturdays are the busiest time of the week so bookings are hard for those days, however if this is the only day available to you, time can be made.
As your occasion cakes are so special, it's best to make an appointment so that you have our full attention. You can make these appointments by contacting Kylie via FB, Email, Instagram or on 0422 466 413
Although appointments aren't always necessary, you can just pop in.

No, One Cake Down is a bakery running from Council Approved premises - so you can rest assured that your cakes are baked and decorated in the best environment. Kylie at One Cake Down is a TAFE NSW qualified Chef and Pastry Chef and has her Food Safety Certificate through the NSW Food Authority, as well as many other qualifications.

One Cake Down is located in Koonawarra
Shop 9, 1 Koonawarra Place, Koonawarra NSW 2530
One Cake Down is NOT part of the bread bakery out the front, we are located around the side of the bakery, there is parking right at the front.

Go to our contact page https://onecakedown.com.au/contact-us/ for up to date Open Hours

We do offer cakes that cater to specific dietary requirements, including gluten-free, nut-free, dairy-free, and egg-free options. While we take every precaution to avoid cross-contamination — including thorough cleaning of equipment and careful handling — please note that our kitchen is not a certified allergen-free environment.

This means that traces of gluten, nuts, dairy, or eggs may still be present, as all products are prepared using shared equipment and in the same space. For those with severe allergies (especially coeliac disease or anaphylactic reactions), we recommend using a specialist bakery with a fully allergen-free facility.

When we price our cakes, we consider a few key things: the time and skill involved, the size and complexity, and the cost of ingredients. Each cake is handcrafted with care, backed by years of experience and a passion for creating something truly special.

It's never “just a cake” — it’s a custom piece of edible art, made to order. And like any small business, we also have overheads that help keep the doors open and the ovens running.

No. There are times that cakes would need to be refrigerated, but this is very rare as most cakes by One Cake Down are shelf safe.

Yes.

No. All cakes are made fresh on premises in accordance with the date your are is required. No cake is frozen at any stage.

If you provide a swatch or swatches, we will do our best to match to the colour(s) as close as possible, but please keep in mind that due to food colouring limitations, we may not be able to match all colours and we cannot guarantee an exact.

Yes, of course! Please do keep in mind that all of our cakes are created freehand and, therefore, will not be an exact replica.

Yes, If you email your picture to us, we can print it on an edible ‘paper”, creating an edible image. This edible image can go directly onto your cake.

Depending on the number of guests you’ll be having and how your cake is being served will determine the final size of your cake.
There are 2 serving sizes used to work out the best sizing for your cake.

Tea and Coffee (Wedding Size) - these servings are 1” x 1” serves. If your cake is served as a dessert, this size is not recommended.
Dessert (Party Serves) - these servings are 1” x 2”

One Cake Down, does offer delivery, however a fee will be charged in addition to your cake.

Yes, this is popular option and a great way to offer delicious choices to your guests. This is also dependant on the size and how many tiers.

One Cake Down is happy to have flowers organised for your cake through preferred florist - Floral Anthology Dapto, cost of flowers will be in addition to your cake order, this will be noted on your quote/ invoice. Should you choose to provide flowers for your cake, flowers would need to be at One Cake Down 24 hours prior to your cake completion / delivery and a taping and waiting fee may be added.

One you have picked up your cake, we will give you very specific instruction on how to transport your cake. Should your cake be damaged in the transportation of your cake, please contact One Cake Down on 0422 466 413 immediately. One Cake Down will assess the damage, and advise the best option. In the case of damage due to incorrect transportation, an hourly fee will be charged to fix the damage once the cake has returned to the store. It is highly recommended that if your cake is a semi-naked style or buttercream styled tiered cake, to have your cake delivered, as these cakes require much more care than fondant cakes.

Don’t stress, as we will always try hard to work within your schedule within normal business hours. However, please be mindful to be on time as late (outside of business hours) pickups will incur a late pick up fee. (See Terms & Conditions)

Yes, Once you are happy with your quote, an order form/ invoice will be sent to you with all the payment details etc, and T & C's will be attached.

Yes, we offer flexible payment plans. To secure your cake, a deposit is required at the time of booking. The remaining balance is due on the day of pick-up, or three days prior to delivery. In the meantime, you're welcome to make additional payments as often as you'd like.